Return/Exchange Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require your order number or proof of purchase.

Please do not send your purchase back to the manufacturer without letting us know first!

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- If you have ordered the wrong size item: You will be responsible for paying for your own shipping costs to return your item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit (minus shipping cost) will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customized Items

Due to their nature, customized items cannot be restocked. Therefore the following terms apply, so please choose wisely and ensure you have submitted the correct information on any custom request!

1. If there is a mistake/malfunction in the manufacturing process, the product can be returned/exchanged with Mission Leather Co being responsible.
2. If the customer ordered the incorrect size, color, or input the wrong initials, Mission Leather Co will not be able to refund/exchange the product

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hey@missionleatherco.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately discontinued or sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hey@missionleatherco.com and send your item to:

Mission Leather Co
1349 Chemical St
Dallas TX 75207, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Mission Leather Co
1349 Chemical St
Dallas TX 75207, United States

*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.