FAQs
Frequently Asked Questions
"How do the cases fit?"
Our cases are measured, cut, and sewn specific to each model of macbook or ipad. They are made for a pretty snug fit, not sloppy or loose. Leather is a textile that changes over time and with use/use, so the fit is likely to change over time as the leather stretches.
"How long does it take?"
Every piece is made to order in our workshop. We keep raw materials on hand, but each product is crafted specifically for you, never pulled off a shelf.
We're a small team of four, and everything is handmade with intention. Because of that, our standard production and shipping timeline is 4–6 weeks. While we always aim to ship sooner, we prioritize doing things the right way over rushing the process.
Our production team works Monday through Thursday, and those are the days counted toward your order timeline.
Occasionally, delays can happen due to supplier issues or extreme weather. For international orders, customs and carrier delays may also extend delivery times, these are outside of our control.
Each piece is built to last and made with a level of care you can feel the moment it arrives. We promise it's worth it.
"What are the cases made from?"
All our products are cut from top-grain leather; we try to find the best quality from some of the top leather tanneries in the world. The liner material is a wool felt that we sewn to the inside of the case as a protector for the surface of the macbooks and ipads without scratching, scuffing, or smearing.
"How do I know which size to order?"
The sizes of any macbook or ipad are listed out on the product page by size and model (year) and we try to have each and every (modern) model available. If you need help at all or are second guessing your choice, please reach out and we'll be happy to help! Also please review the images below to help you find the correct device model as you're shopping!
"Where do you get the leather?"
We source our leather from a couple tanneries in Leon Mexico which is often referred to as the 'leather capital of the western hemisphere' comparable to the style and methods of Italy.
"Do you have a store in Dallas?"
We do not have a brick and mortar retail store (yet). Our workshop and wholesale showroom is located in Dallas though we don't currently have open to the public hours.
Our shipping address is:
Mission Leather Co
125 Country View Drive, Suite 112A
Roanoke, Texas 76262
"Custom Orders"
We do offer wholesale, private label, and custom orders. Please reach out to us for information on quantities, pricing, material availability and turnaround time based on current production schedule. Due to the individual nature of custom orders, and the permanence of leather work (cutting, sewing, embossing, custom colors, etc...) and additionally the nature of materials we purchase not being return or refund eligible for us - with the exception of damaged or incorrect items there are no returns, exchanges, or refunds for custom orders and custom projects. Please email hey@missionleatherco.com to start a conversation about your next project!